CSI: Las Vegas --especially the episode "The Accused is Entitled"--exemplifies the strengths of dramatic television series: eyes.

Eyes have been described as windows to the soul; and when we want to connect the most deeply with another human being, we "look them in the eyes." The characters of CSI advance the plot, and this episode case-in-point displays the success and demand of TV drama. The narrative arch hangs on these plot points: each CSI's testimony. The CSI's stand-in for TV drama in general. It is on trial by the audience itself: Is this series worth sitting through hundreds of ads? Can these characters reflect my life and my imagination? Should I care?
As each character takes the stand, our suspicions are confirmed: these are real people. A gambling addict, former exotic dancer, a forgetful officer, and a man struggling to hold onto his hearing--these people live their lives and transcend the absolutist strictures of our democratic legal system. Humanity surpasses its institutions.
The final plot point, however, rebuilds the supporting structure of the series: faith in our judicial system. The captain's testimony and evidence break the case and put the obviously guilty defendant behind bars. The characters negotiate the plot through the obstacles of commercials; they give heart to the otherwise heartless repetition of consumer supply-and-demand, and in the end, even the themes and messages find voice, too.